FAQs

Frequently Asked Questions (FAQ)

Last updated: [Insert Date]

Welcome to the FAQ section — here you’ll find answers to the most common questions about shopping at Archive001.

Orders & Products

Are all your items vintage?
Yes — every piece we sell is carefully sourced and curated vintage. Due to the nature of vintage, some items may show light signs of wear or age, which we believe adds to their character.

How do I know if something will fit me?
We provide measurements and sizing details in each product description. If you need extra information, feel free to email us before purchasing.

Can you help me find a specific item?
Yes! We offer personal styling and item sourcing services. Get in touch with us at [insert email address] with your request.

Shipping

How long will my order take to arrive?

  • UK Standard: 3–5 business days

  • UK Express: 1–2 business days

  • International: 7–14 business days (depending on customs and location)

Do you ship internationally?
Yes, we ship worldwide. Please note that international customers are responsible for any customs duties, taxes, or import fees.

Can I track my order?
Yes — once your order ships, you’ll receive a tracking link by email.

Returns & Refunds

Can I return an item?
Yes, returns are accepted within 14 days of delivery, provided the item is unused, in its original condition, and not marked as final sale.

Do I have to pay for return shipping?
Yes — customers are responsible for return shipping costs, unless the item is faulty or incorrect.

How do I request a return?
Please email us at info@archive001.com before sending back any items.

Condition of Vintage Pieces

Are vintage items perfect?
Not always — vintage pieces may have minor imperfections due to age or previous wear. We describe and photograph items as accurately as possible, so please read descriptions carefully.

What if my item arrives damaged?
If something arrives damaged in transit, contact us within 48 hours of delivery with photos, and we’ll resolve the issue quickly.

Contact

Still have questions?
Reach out to us at:
Email: info@archive001.com